The combing device's entrance is adjustable and can support cats weighing up to 40 pounds. However, we don't recommend it for kittens under 1 year, as they haven't started shedding significantly.

Of course. The felt body and shelter naturally attract cats, and the lure of food is irresistible. When it first arrives, set the entrance to the groomer to the maximum and then gradually reduce it to the minimum over the course of a week. Your cat will grow to love it!

Our groomer is adjustable and can hold up to 40 pounds, although it is not recommended for cats less than 1 year old, whose hair has not yet begun to shed significantly.

All of our parts are directly washable except for the electrified part of the feeder. They can be cleaned directly using the same cleaning solution that users use to clean their clothes on a daily basis, without worrying about the effects of chemicals.

You can also make a small felt craft out of cat hair, and best of all, we offer this craft making service! If you order our felt making service, send us the felt and we will make a mini version of your cat and send it back to you.

All orders will be shipped within 1-10 business days as long as the product is in stock.

All orders totaling $39 or more qualify for free shipping. However, please note that this offer does not apply to orders that are not currently shipping on the official website (e.g. Hawaii or South Africa).

Our products are shipped from our warehouses in the United States or China.

To correct an incorrect billing or shipping address, it is best to cancel an existing order and then place a new order on our website with the correct information.

You will receive an email with tracking information after your order has shipped. Alternatively, log into your account and select the appropriate order to view the tracking number.

PawSwing products purchased directly through paw-swing.com may be returned within thirty (30) days of receipt for a full refund.

After receiving your return at our warehouse and checking that everything is correct, we will request a refund for you. Refunds will be made based on the payment method used at the time of payment and may take 3-10 business days to arrive.

We have a comprehensive after-sales system, if it really doesn't fit, we will provide a return label and a return form, just repack it and send it back to PawSwing warehouse.

Every PawSwing product comes with a free 1-year warranty, during which time we will resolve any product issues at no charge.