Question 1

How does it work?

Accepted Answer

The entrance features six tongue-like combs that mimic a cat’s natural grooming sensation. When your cat walks through, their own movement creates gentle resistance that brushes away loose fur — all without electricity or any risk of injury. Collected hair is stored in a built-in tray.

Question 2

My cat is very timid, will they be able to use this groomer without any problems?

Accepted Answer

Of course. The felt body and shelter naturally attract cats, and the lure of food is irresistible.When it first arrives, set the entrance to the groomer to the maximum and then gradually reduce it to the minimum over the course of a week. Your cat will grow to love it!

Question 3

Can my cat use it if it's very large/small?

Accepted Answer

The combing device's entrance is adjustable and can support cats weighing up to 40 pounds. However, we don't recommend it for kittens under 1 year, as they haven't started shedding significantly.

Question 4

The entrance looks small, will it harm or scare my cat?

Accepted Answer

Our grooming entrance is designed to be flexible and movable, not fixed in place. In theory, the Autocomb can groom cats up to 40lb, with the largest recorded cat weighing 33lb. It caters to your cat’s natural instinct to dig, while providing gentle grooming with the biomimetic cat tongue combs inside. Plus, it’s completely free of electronic components that make noise, so it won’t harm or scare your cat.

Question 5

Will my cat treat it as a toilet?

Accepted Answer

Cats usually avoid going to the bathroom where they eat — it's part of their natural instinct. Since the Autocomb has a treat dispenser, cats don’t associate it with a litter spot. Additionally, cats typically prefer to relieve themselves in areas with soft, sandy textures that allow for easy burying, which the Autocomb doesn’t offer.So, rest assured, your cat won’t treat it as a toilet.

Question 6

Does my cat really need an Autocomb?

Accepted Answer

When cats groom themselves, they often swallow hair that clumps into painful hairballs—a discomfort we’d all rather avoid. That’s also why zoologists recommend regular manual grooming for all cats, not just long-haired ones. But when our cats refuse to be brushed, constantly spit up hairballs, or when cat fur is everywhere, we often look for alternative grooming methods.Traditional combs, whether plastic or metal, often have hard or sharp teeth, which can make grooming uncomfortable for cats. Even if we’ve built a strong bond with our cat and trained them to tolerate brushing, it still doesn’t feel the same as when they were kittens, gently groomed by their mother’s tongue.That’s where the Autocomb stands out. With its biomimetic cat tongue design, adjustable grooming entrance, and built-in treat dispenser, it mimics the comfort and gentleness of a mother’s grooming. It also automatically collects the combed hair, helping reduce the fur floating around your home and allowing your cat to enjoy grooming tailored to their habits. This means more quality time for you to cuddle, play, and feed your furry friend.Give the Autocomb a chance, and you’ll experience a new way of being a cat parent!

Question 7

Can Autocomb remove all cat fur from the house?

Accepted Answer

While it’s impossible to achieve completely fur-free cat ownership without affecting your cat’s beautiful coat, using the Autocomb 6-10 times or more per day will significantly reduce the floating fur in your home. You’ll notice fewer tumbleweeds in the hallway, less frequent hairballs, and less need to vacuum. In fact, you can even take a month off from using it and compare the difference!Although the Autocomb won’t make your home entirely fur-free, it will definitely offer a whole new grooming experience for both you and your cat. It transforms grooming into a fun and rewarding activity for your fur baby, while minimizing the hassle of dealing with hair. Happy cats, happy cat parents!

Question 8

How long will it take to receive my order?

Accepted Answer

Typically, your Autocomb will arrive within 3–5 business days. For accessory orders, since they ship directly from our overseas factory, the delivery time is usually a bit longer—around 7–10 business days. We’ll do our very best to get everything to you as quickly as possible, and we truly appreciate your patience and support.

Question 9

How to track my order?

Accepted Answer

Please track your order at our Tracking page https://17track.net/en

Question 10

Do you ship internationally?

Accepted Answer

Yes, we do ship internationally! 🌍 The shipping fee will depend on your location, and in some regions there may be order restrictions. If you run into any issues, just let us know where you’re located—we’ll be more than happy to help you figure it out. 💛

Question 11

I never got my order, what to do?

Accepted Answer

If your tracking shows the package has been delivered but you haven’t received it, please reach out to our after-sales team at aftersales@paw-swing.com. We’ll contact the logistics provider to double-check the situation for you.If you purchased worry-free shopping insurance, you can also file a claim directly with the logistics provider using your policy.

Question 12

I didn't receive my gift/accessory. Is it because the tracking number is wrong?

Accepted Answer

Don’t worry—it’s usually not a problem with the tracking number. 🎁 Most of our gifts and accessories are shipped directly from overseas factories, so they may take longer to arrive than the main unit, and tracking updates can sometimes be a bit slow.If you’re concerned, feel free to reach out—we’ll be more than happy to double-check the tracking details for you. 💛

Question 13

What is your return policy?

Accepted Answer

Please check our return/refund/exchange policy here.

Question 14

Can I return it if my cat doesn’t use Autocomb?

Accepted Answer

We totally understand—every cat has its own unique personality! 💛 Sometimes it just takes a little patience for them to get comfortable with something new. That’s why we offer a 30-day return and exchange policy with every order.If you run into any issues, just reach out to our support team during the after-sales period at service@paw-swing.com—we’ll be more than happy to hear about your situation and provide the help you need!

Question 15

My order has flaws, what should I do?

Accepted Answer

We’re so sorry to hear that your experience wasn’t perfect! 💛 Every order comes with one year of repair and after-sales service, so we’ll make sure you’re taken care of.Please reach out to our after-sales team at aftersales@paw-swing.com with a description of the issue—photos or videos would be especially helpful for us to understand the situation. Once we’ve confirmed the problem, we’ll guide you through the solution or send replacement parts right away.

Question 16

How can I apply for military, education, or senior discounts?

Accepted Answer

Our website is still being optimized, so these discounts can’t be applied directly online just yet. But no worries—simply reach out to our support team at service@paw-swing.com, and we’ll be happy to create a personalized discount code for you! 💌

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