Versandbedingungen

We offer free shipping for all orders of the PawSwing Autocomb to the following countries:
Australia, Austria, Belgium, Czech Republic, France, Germany, Hungary, Italy, Luxembourg, Netherlands, Poland, Slovenia, Spain, United Kingdom, and the United States (excluding restricted areas below).

For all other international destinations, shipping fees may apply and will be calculated during checkout.

Orders are dispatched from Monday to Friday (excluding holidays), within 2 to 3 business days after order confirmation. Orders placed from Friday to Sunday will be shipped the following week.

Shipping Time: 3 to 7 business days.

Please note: Accessories may take 1 to 2 weeks to arrive.

Subject to stock availability. We strive to maintain accurate stock counts on our website. However, from time to time, there may be a discrepancy in stock levels. In such cases, if we are unable to fulfill all your items at the time of purchase, we will ship the available products to you and contact you to determine whether you prefer to await restocking of the back-ordered item or request a refund.

The following addresses cannot be delivered to: Alaska, Guam, Hawaii, Puerto Rico, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe, and Armed Forces Pacific.

Orders are shipped from Monday through Friday (except holidays), within 2-3 business days of order confirmation. Orders placed from Friday-Sunday will ship the following week.

Economy Ground Shipping Time: 4-9 business days.
Please note: Accessories will take 5-7 weeks to arrive. 

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time, there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.

Orders can be cancelled within 48 hours of placement, provided that the order has not been fulfilled.To cancel your order, please contact our customer service team at aftersales@paw-swing.com.

Once an order is successfully cancelled, a refund will be initiated to the original payment method. Please note that refunds may take several business days to process and appear in your account, depending on your financial institution.

Any cancellation requests received after the 48-hour window or after the order has been fulfilled are not eligible for cancellation. Refer to our refund policy for more details.

We can change the delivery address at any time before the order is dispatched.

Once your order has been processed you will receive a shipping confirmation email with the tracking number.

Please inspect the package upon delivery. If you find that a parcel is damaged in transit, if possible, please reject the parcel from the courier and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further instructions.

Parcels are insured for loss and damage up to the value as stated by the courier.

In case of a parcel damaged in transit, we will process a refund or replacement as soon as the courier completes their investigation into the claim.

In case of a parcel lost in transit, we will process a refund or replacement as soon as the courier conducts an investigation and deems the parcel lost.